Return Address


28 Regents, Newport Beach, CA 92660

30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Calsentry within 30 days of the purchase date, subject to the conditions and exclusions below.

Conditions for Return

Please read the conditions below carefully. If all conditions are not met, Calsentry reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. B&H can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Certain Items that may not be returned

  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Any custom ordered/built computers
  • Special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Opened or unwrapped educational tapes and books

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.  Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.


Please allow 5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 14 days after the date of purchase. Please note: we can only refund the original purchase price.

Limited Liability

Calsentry is not responsible for personal items or data left in returned merchandise. B&H is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible up to the purchase price of the merchandise only.